Job title: 前厅部经理/副经理 Front Office Manager/Asst. Manager
Company:
Job description: Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.
监管，控制和协调所有前厅部运营事务，以便提供高效，快捷，有前瞻性和谦恭的服务，这样能确保酒店能达到获利指标并给予满足客人的期望。
KEY RESULT AREAS
主要工作职责
1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
监管和协调所有前厅下属员工，确保每日运营事务及时的处理并且达到客人期望。
2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and those vacant rooms are cleaned according to arrival schedules.
协调客房部以确保所有客人的房间要求得到满足，进店房在进店前是干净的。
3. Control the availability of rooms, room types, accuracy of room count and rate categories together with Executive Housekeeper.
与行政管家一起控制待用房间、房间类型，确认房间数量与房价类别。
4. Maximize occupancy, revenue and average rate while maintaining high service standards.
在维持高标准服务水平前提下尽量提高客房出租率、客房收益、平均房价。
5. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
控制保存和更新客施资料和相关的支出以确保客人需求和喜好在任何时候都可以得到满足。
6. Be aware of all establishment credit policies and procedures.
清楚明确地建立信用政策和程序。
7. Approve upgrades and special amenities
批准升级和特别贈品。
8. Co-ordinates the procedures involved in guest recognition programs including VIPs
协调相关确认客人的程序，包括VIP客人。
PERSONAL SPECIFICATION
个人能力描述
· Excellent English language skills
优秀的英语技能
· Fluency in one or more additional languages apart from English
一种或多种除英语外的其他流利的语言
· Good customer relations skills
良好的与客人沟通技能
· Positive outgoing personality
积极的开朗的外向型的个性
· Good knowledge of finance and credit policy
良好的财务知识，熟悉相关信用政策
· Ability to lead, motivate and develop a team of individuals
领导团队的每个人，积极学习，发展自我的能力
· Professional training skills and knowledge.
专业的培训技能
Expected salary:
Location: 江苏省苏州市
Job date: Mon, 19 Feb 2024 06:02:09 GMT
Apply for the job now!
Share
Read more