Job title: Assistant Manager/Sr Ex. Wealth & Personal Banking (contact center, 24K-30K+)
Company: Manpower
Job description: Assistant Manager/Sr Ex. Wealth & Personal Banking (contact center, 24K-30K+)
- World’s banking, Wealth & Personal Banking
- Contact center, Kln, 5 days, shift occasional
- IIQE (1,2,3) and HKSI (1,7,8) MUST/ progress
Job Description:
- Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
- Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
- Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
- Promote HSBC Premier proposition for deposits and portfolio growth
- Initiate and maintain effective communication with paired Premier Relationship Managers
- Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship
Job Requirements:
- University level education, preferably in finance, business or a related discipline
- Full set of IIQE (1,2,3) and HKSI (1,7,8)
- Minimum 2-3 years experience in banking and contact center
- Proven frontline experience in customer serving at a financial institution
- Excellent customer service skill and mindset, with strong attention to detail
- Good knowledge of retail banking and wealth management products
- Team player with commercial orientation
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
- Fluency in both English and Cantonese, with knowledge of Mandarin is preferred
Type: Permanent
Category: Retail Banking – No Selection Required
Reference ID: 121-20240127-CY
Date Posted: 26/01/2024
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Expected salary: HKD24000 – 30000 per month
Location: Mong Kok, Hong Kong
Job date: Sat, 27 Jan 2024 00:33:08 GMT
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