Job title: Associate Director, Client Coverage
Company: Standard Chartered
Job description: The Role Responsibilities
Role Summary
What makes a successful Corporate Banker (GAM)? As the trusted advisor to the clients, the Corporate Global Account Manager (GAM) brings to the table deep industry knowledge and strong client relationships to understand and uncover specific clients’ financing needs and advise on personalised and customised solutions. Through strong collaboration with the Field Account Manager (FAM) / Regional Account Manager (RAM) and other internal stakeholders (e.g. Product), the GAM takes the lead in problem solving, spotting new opportunities to drive sustainable outcomes for both clients and the Bank. The GAM is accountable delivering overall Group client revenues, profitability and risk acceptance (AML, CDD and Credit). A successful GAM has strong business acumen and is adept at negotiating / communicating / influencing stakeholders in decision making by leveraging on deep industry expertise to provide sound advice. A successful GAM is also able to work well under stress and ambiguity.
Strategy
- Define and agree the Global relationship strategy for the client and drive the global execution
- Develop Account Plan to upgrade and expand relationships with key accounts, ideating on priorities and opportunities, and engaging on strategic themes
- Steer global client relationships through rigorous account planning (e.g. translating clients’ wants and needs into business opportunities)
- Direct the coverage team of RMs, industry and product specialists on the development and implementation of the client strategy for the designated portfolio (e.g. ensuring a “one-Bank” experience for clients)
- Identify client needs across SCB’s product capabilities, originate new business and grow the franchise by capitalising on the Bank’s competitive attributes
- Conduct systematic client relationship reviews for top tier clients, together with the relevant CCIB Business Development partners (e.g. partner teams such as Client Proposition & Experience, Client & Frontline Content) and clients’ senior management / key decision makers
- Enable delivery of RM roles in-country (i.e. RAM / FAM) while ensuring alignment to global account strategy and plans
- Accountable for client team coordination across the network; enable robust handover of account to RAM / FAM
Business
- Lead the origination and client relationship management for a portfolio of International Corporate / Local Corporate / Middle Market Clients
- Act as a focal point of contact to client’s decision makers (e.g., Regional Treasury Centres), originating sales through leading deal discussions / managing Request for Proposals, and coordinating global and multi-product activities
- Anticipate clients’ needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate
- Deliver financial performance objectives (i.e. Revenues, RoRWA, etc.)
- Leverage and continually develop industry and product knowledge (e.g., sustainable finance), explaining relevant implications of the changing economic landscape to clients and helping them identify where business growth lies
Processes
- Ensure that all administrational works associated with the portfolio is done accurately in accordance with laid down procedures and on a timely basis, including but not limited to, know-your-customer procedures, documentation, reporting, etc.
People & Talent
- Coach relationship managers and client managers in the team. Provide guidance on junior team members. To execute the bank’s business strategy, ensure the team following the compliance and risk control guideline. Encourage team work and effective team culture as a leader.
Risk Management & Governance
- Ensure credit, operational, legal, regulatory, reputation, compliance are held to the highest standards of risk management and aligned with the Bank’s risk appetite (at a product and enterprise level as relevant)
- Serves as escalation point for risks relevant to client / portfolio (e.g. risks identified through analysis of transactional data, external factors and other drivers) and decide on key actions / mitigations to take to address risk
- Lead periodic and trigger reviews for relevant clients / portfolio on risks that impact them (i.e. risks found in client due diligence (CDD) such as credit, FCC compliance, financial crimes, fraud, sustainability risk)
- Keep abreast with changing regulatory requirements and provide advisory support to client
Regulatory & Business Conduct
- Display exemplary conduct and live by the
. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
- Product Partners – To promote ONE BANK approach by actively working with our product partners, GAMs and FAMs.
- Team Head – Business development, team management, overall relationship management and budgetary planning.
- Other Relationship support colleagues – To coach and provide guidance in order to enhance performance and work co-ordination and delegation of assignments.
External
- Existing Clients – To manage relationships, develop business, evaluate credits, negotiate facility terms and pricing, resolve operational problems and secure market information.
- Prospective Clients – To market full range of Bank’s products and services. Explore new market opportunity and identify potential prospects.
Our Ideal Candidate
- The position required 5+ year experience with colleague in business field. Obsessed with skills on interpersonal, communication, and English speaking/writing.
Role Specific Technical Competencies
- Account Management
- Business Acumen
- Client Experience, Behaviours and Preferences
- Financial Analysis
- Product Line (Financial Markets (FM))
- Product Line (Transaction Banking (TB))
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Expected salary:
Location: Taipei City
Job date: Wed, 22 Nov 2023 07:08:57 GMT
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