Job title: Business Systems Analyst – Manila
Company: Alida
Job description: About Alida
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.
That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.
With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers’ ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.
Over 176 million people globally have used Alida’s Total Experience platform to inform over 60,000 customer experiences initiatives.
Join us on our mission to put truth into action at www.alida.com and @alidaTXM.
This is a fully onsite role on the overnight (PST) shift. The hours are intended to follow 9am-6pm Pacific Standard Time, and the the office is located at Ayala Triangle, Makati City.
Business Systems Analyst
Do you love digging into software, exploring its capabilities, and designing and building solutions for internal stakeholders? Are you obsessed with data accuracy? Do the phrases “troubleshooting issues” and “system configuration” get you excited?
We have an exciting opportunity at Alida in our Operations team, to build and evolve critical internal software solutions that keep our systems and teams running smoothly. The Business Key software solutions include our project management, time tracking, and ticketing systems.
Key Responsibilities:
- Launch and enhance software solutions by conducting requirement gathering sessions with internal stakeholders, designing scalable and cost-efficient solutions, performing system configurations, running QA, end-to-end testing, and user acceptance testing. Ownership of key documents include:
- Detailed project plan and timeline
- Functional specifications
- Technical specifications
- Data / workflow / business process documentation
- QA, End-to-End, and User Acceptance test plans
- Follow proper change and release management practices for successful deployments to different environments
- Create, maintain and enhance analytics dashboards for various business use cases and KPIs/Success metrics. Data scope includes:
- Revenue recognition and forecasting
- Project progress and account/program/budget/timeline risk
- Resource utilization and performance benchmarking
- Perform data management and migration activities, upholding data accuracy and quality standards
- Create and maintain thorough system documentation for admins and end users using industry best practices
- Define team-specific workflows, identify efficiencies and translate them into a system enhancement roadmap
- Partner cross-functionally with other internal departments, such as IT and Finance, across all workflow planning and execution
- Become proficient in Alida’s product suite, Professional Services offerings, client-specific use cases, and industry best practices
Desired Skills and Experiences:
- Requirements:
- Fluency in English is required
- University graduate with completion of any of the following coursework: Computer Science, Computer Engineering, Business Process Management,, Communications, Communication Research, Marketing, Mathematics, Data Analytics, Economics, etc.
- Minimum of 3 years experience in Business Operations, Business Consulting, Software Management, Sales Operations, Revenue Operations, Project Management, or Technical Support
- Excels in succinct written and verbal communication skills
- Positive attitude and initiative, e.g. ‘rolls up their sleeves’
- Impeccable analytical skills and attention to detail
- Experience troubleshooting complex technical issues
- Experience in end-to-end software implementations, including data integrations
- Obsessed with data QA principles, process, and governance
- Proven ability to work collaboratively across the globe in an agile, cross-functional and fast-paced environment
- Demonstrated technical aptitude, e.g. able to quickly learn and become an SME in various software platforms
- Successful experience in overnight work shift
- Nice-to-haves:
- Experience in data integration software, such as Make, Mulesoft, or Boomi
- Experience with development languages or scripting, such as Java or Javascript
- Experience in using ticketing tools, such as Salesforce, Zendesk, ServiceNow and JIRA
- Experience in using project management tools, such as Monday.com, Wrike,, Smartsheet, Asana, MS Project
- Experience in using data analytics tools, such as PowerBI, Tableau
- Experience in using documentation platforms, such as Confluence
- Experience working within an Agile team environment (Scrum or Kanban)
The Good Stuff:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
+ Best-in-class company paid benefits for you and your family
+ Recognized as a Great Place to Work® 2021-2022
+ Recognized in 2022 as one of the Best places to Work®
+ Recognized as a Top Employer by British Columbia’s Top Employers 2022
We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don’t meet every single one of the stated requirements but you are excited about this opportunity, we’d love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
Follow us at and engage with us on LinkedIn, Twitter and Instagram.
Alida has an in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact so that arrangements can be made for the appropriate accommodations to be in place.
Alida takes your private information seriously. Review our Candidate Privacy Statement to understand how we use and protect your personal information.
Apply
Apply for this position
Required*
First Name*
Last Name*
Email Address*
Phone*
Address
Resume*
We’ve received your resume. Click to update it.
or
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or
Paste your resume here or
Who referred you to this position? Enter their first and last name here.
LinkedIn Profile URL:
Desired salary*
Earliest start date?*
This is a fully onsite role intended to work on the overnight (PST) shift, are you able to work fully in the office and on this shift? The hours are intended to follow 9am-6pm Pacific Standard time, and the the office is located at Ayala Triangle, Makati City.*
Are you legally entitled to work where this position is based?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated.
Expected salary:
Location: Manila City, Metro Manila
Job date: Sat, 17 Feb 2024 00:10:25 GMT
Apply for the job now!
