Job title: Customer Service Executive (Global Business Department)
Company: Adecco
Job description: Job summary
A well-respected foreign non-life insurance company
Job Responsibilities
RESPONSIBILITIES
As the Executive (Front)/Global Business Division, you will report to the Deputy Manager and be responsible for the following:
Client Service
· To review renewal list for timely reminders to clients
· To offer renewal quotations and new quotations for new clients
· To request Business Processing Team to issue policy, endorsement, issue Chinese policies and send to clients.
· To look for new clients, approaching clients, selling insurance, and taking care of clients
· To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
· Create structure and manage paper, email files and other documentations in accordance with agreed processes and procedures of Marketing Division.
· Co-ordinate efforts of all Departments/ Divisions and work as intermediary on behalf of the Line Management(s).
· To organize risk management seminars for existing clients
· To execute risk survey at client’s site as basis for offering quotation
Outstanding/Unclear Premium
· To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely.
Business Administration:
· To report any unusual problems to direct management
· Monthly & quarterly Gross Written Premium analysis report, expenses analysis report, Data checking.
v With concerned departments:
· To cooperate with Claims Divisions:
o to settle the claim smoothly for customers in compliance with the company’s procedure.
o to follow up any pending claim cases.
o to organize risk/claim management seminars, risk survey at client’s site
· To coordinate with Underwriting Division:
o to work closely with Underwriting Division for quotation and coverage.
o to cooperate with Loss Control Engineer to make risk survey at client’s site.
· To follow up with Business Processing Division for operation matters.
· To coordinate with related Divisions for all related jobs or in closed coordination with other departments for special events organized by Company.
Others
· To update the market trends directly influenced on Company’s business activities.
· To assist Line Management(s) in related reports, administrative tasks, translation tasks as assigned.
· To execute other office works as required by line management and the Company.
Experience requirements
Experience
· At least 2 years working experience with sales or marketing position.
· Marketing and sales background / experience is preferred.
· Fresh candidates can be considered.
Skills
· Strong marketing sense.
· Be able to clearly understand working procedure & flow chart.
· Well know all insurance products and be able to explain that to clients their coverage is a plus.
· Be highly aware of requirements to be professional to provide high quality service to clients.
Education requirements
Education
· University / College Graduation.
· Mandarin fluency
· Good at English
Expected salary: 13000000 – 20000000 per month
Location: Hà Nội
Job date: Sat, 06 Jan 2024 23:45:14 GMT
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