Job title: Customer Service Manager
Company: ICHS-Hire
Job description: Our company was founded with a clear goal in mind – to provide organizations with access to top-notch talent from around the world, equipped with the latest knowledge and skills to improve your HR Process.Our team comprises of highly experienced and dedicated professionals who have spent over 20 years, helping companies develop their own employment branding and hiring strategies. We understand the unique challenges that businesses face in their recruitment efforts and we are fully committed to finding solutions that work for your organizational needs.At International Consulting and Hiring Solutions (ICHS-Hire), we believe that finding the right fit is crucial for success. We take time to understand your needs and requirements to ensure that we find the best-suited candidates for you.The RoleYour responsibilities will include:
- Operations Administration
- Efficiently manage and oversee day-to-day operations related to customer support, onboarding, and engagement.
- Streamline operational processes and ensure compliance with company policies and industry regulations.
- Identify areas for improvement and implement strategies to optimize operational efficiency.
- Build and nurture strong relationships with existing customers, ensuring their continued satisfaction with our services.
- Proactively address customer issues and concerns, resolving them in a timely and professional manner.
- Collaborate with the product development team to relay customer feedback and help shape future enhancements.
- Knowledge of Telemarketing Operations would be a plus.
- Maintain a deep understanding of customer needs and preferences within the Vietnamese market.
- Develop and execute customer engagement strategies to maximize retention and loyalty.
- Provide personalized support to high-value customers, catering to their unique requirements.
- Collaboration and Communication:
- Work closely with cross-functional teams, including marketing, sales, and product development, to ensure a unified approach to customer management.
- Foster a culture of open communication and teamwork to drive continuous improvement.
Ideal Profile
- You have at least 5 years experience within a Customer Service or B2C Sales role, ideally within the Media & Entertainment industry.
- You have working knowledge of iGaming Knowledge and Building Team
- You are a strong team player who can manage multiple stakeholders
- You are a self-starter and demonstrate a high level of resilience
- You are adaptable and thrive in changing environments
What’s on Offer?
- Fantastic work culture
- Leadership Role
- Opportunity to make a positive impact
Expected salary: $36000 per year
Location: Viet Tri, Phu Tho
Job date: Wed, 17 Apr 2024 07:10:38 GMT
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