Facilities Coordinator

Job title: Facilities Coordinator

Company: Jones Lang LaSalle

Job description: What this job involvesBringing enhanced comfort and efficiency to the client working office

• The Facilities Officer main responsibilities are to provide prompt and efficient facilities service to maintains smoothly operations with discipline. The Facilities Officer is also required to provide administrative support to the team.

• To achieve the timely and efficient delivery of Facility Management services to Client’s staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators set out in the IFM contract.

• Provide superior customer service.

• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

• Pro-actively manage client expectations ensuring that the service levels are well performed and maintained.

Duties and responsibilitiesGeneral

• Manage process of First Day at Office (FDO) and Last Day at Office (LDO) and badge issuing for JLL member as well as contractor’s employees on site while be sure on compliance client regulation. Be responsible on the precision of document submission for badge issuing.

• Supervise contractor service as required.

• Manage petty cash and some minor spend for internal team activities.

• Assist in carrying out safety procedures when needed

• Manage and drive recognition program and internal team meetings, events (engagement program, team outing, team buildings, birthdays…)

• Plan and conduct training activities according to Company and Site-specific training program.

• Assist mail room/action line/inventory management coverage upon required.

Site Operations and Program

• Participate in the implementation of FM Best Practice operations.

• Partnership with client SPOC to conduct site inspections and assessments of and facilities always maintained. Acting of improvement to lift facilities standard upon required.

• Handle any program assigned upon time of such events.

Administration

• Own attendance tracking process, man-hours tracking/ monthly report to ensure labour and RBA compliance.

Be RBA coordinator, central point of contact once RBA audit, Ethic audit and other site non- technical audits, coordinate and gathering all respondent from vendor ref and other functions team once any audit.

• Coordinate with HR on effective communication to employees on new programs and requirements.

• Coordinate with functional managers for new employee orientation program and other educational and training programs on changes in benefits, diversity, and track participants, training records.

• Greet and guide visitors upon their arrival. Maintain visitors’ registration record. Issuance and return of staff/visitor access card.

• Maintain and update JLL APAC contact list & site staff phone list on regular basis.

• Meeting room booking arrangement. Meeting room facility checking & setup before each meeting upon user’s requirement.

• Support in case of employee business travel ticket/hotel booking/ Travel Insurance document (JLL)/taxi. Taxi card and spend tracking within budget allocated.

• In charge of JLL internal stationery application.

• Other facilities support services upon request by Site Manager

Helpdesk (as supporting job upon required)

• Provide 24×7 helpdesk hotline number for logging service requests.

• Conduct analysis of service requests for clearance as well as improvement

• Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure to mitigate unsatisfied feedback.

• 100% of requests to be processed immediately if received within business operating hours for Intel Vietnam account.

• Active involvement in monitoring and achieving the required Key Performance Indicators

• Participate in all Building and Employees Service activities to running its department function smoothly.

• All performance required complied with all rules and regulations and all alignments with Client at site

Keeping stakeholders engagedEvery business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors …—we’ll be more than happy to work with you. Because in this role, you’ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder’s needs.Sound like you? To apply, you need to be:SmartDo you have more than three years’ experience in facilities management? Are you driven by service excellence? Are you knowledgeable in local labour law and employees service? We’d love to speak with you!ArticulateExcellent communication skills are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction.If you think you possess all these, then let’s work together and explore opportunities.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site –Ho Chi Minh City, VietnamIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Expected salary:

Location: Ho Chi Minh City

Job date: Thu, 11 Apr 2024 05:02:28 GMT

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