Job title: Fleet Operations Executive| Al Futtaim Automotive | Electric Mobility | Riyadh
Company: Al-Futtaim
Job description: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Fleet Operations Executive is responsible in ensuring that all finance, leasing and subscription contracts are running accordingly to set schedules, budget targets and contract requirements. Further to this will manage the relationship at all levels between the clients, assigned teams and its supporting functions within the business. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.
What you will do:
- To be the first escalation point when Clients require assistance
- Ensure there are sufficient resources – drivers, prepared vehicles and support services available for each shift
- Support to prepare vehicles and contracts for leasing and subscription to customer
- Support the brand to onboard and deliver vehicles to customers
- Maintain and manage vehicle fleet
- Ensure the Customer Service Manager is aware of any challenges with staffing or routes requirements
- Coordinate with PRO team for any legal requirements that enable day to day operations of the department
- Monthly Fleet Reports
- Contract performance reports
- Special Passes for Vehicles and drivers
- Unknown Damage & HSE – Documented Communication with Hertz Support Services
- Document Traffic Fines violations by the team
- Training, Coaching & Disciplinary reports
- Prepare monthly summary of invoices, and outstanding amounts
- Run unknown damage reports along with Maintenance team and reduce the amount of money lost due to unknown damages
- Provide regular updates to Customer Service Manager and Senior Management Team, regarding potential cost saving or efficiency improvements
- Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.
- Deal with all escalated customer complaints as per the agreed process
- Carry out bi-monthly personal development sessions with each member of staff
- Attend and lead regular operational and team meetings
- Maintain and develop relationship within the business
- Hold monthly meetings with the driver pool
Required skills to be successful:
- Experience and understanding of logistics and supply chain management and leading a team of drivers
- Experience in Customer service and communication
- Proficient with technology (Microsoft applications, adobe, outlook)
- Experience and proficient in problem solving and decision making
About the team:
This role will be reporting to the Fleet Operations Manager.
What equips you for the role:
- Bachelor’s degree or equivalent
- Professional communication and presentational (written and verbal) skills
- Excellent interpersonal skills and high level of emotional intelligence
- Excellent customer interaction skills
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands such as Polestar and BYD.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Expected salary:
Location: الرياض
Job date: Sat, 20 Jan 2024 05:40:33 GMT
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