Job title: Lab Solutions Consultant
Company: Roche
Job description: The PositionEssential Duties and Responsibilities:Lab solutions consultingPlay an expert role on consulting clinical labs by assessing the current state and creating optimized solution proposals, including but not limited to, product portfolios of Roche and beyond; site survey and workflow study for lean lab layout, workload analysis and data simulation in order to meet and exceed customer’s expected KPIs and satisfaction.Align on final proposal, prepare project implementation plans and present to customer after internal performance evaluation and approval.Conduct solution optimization through performance monitoring and scenario simulation, support on continuous improvement via periodically insightful report.Customer engaging and lab quality management improvingAddress different levels of complexity supporting the lab’s strategic goals and helping understand the value brought by Roche systems and solutions.Continuously look for areas of improvement or optimization in terms of lab workflows and processes, giving new perspectives to customers, helping identify and interpret opportunities.Deliver knowledge of relevant lab quality management and improvement through Lean concept and Six Sigma methodology implementation.Capture the customer’s vision and desired value to design a holistic solution heading to a long-term partnership.Interaction & ImpactCollaborate and align with Sales and Marketing to understand customer’s needs thoroughly in the buying cycle.Support in the communication with the customer and making decisions through data driven analysis.Support project’s key stakeholders (Sales, Marketing, Project Manager and Professional Service) in project planning and implementing as well as proposal evaluation process and early identification of potential complexity and risks.Consulting portfolios management & trainingUpdate Roche consulting portfolios’ strategy including add-on products and services to make Roche proposal comprehensive.Provide internal training on lab workflow & operation to equip field force with relevant lab knowledge for suitable customer experience approach.Career development for this position:This position will give you the opportunities to learn the business and the innovative practices of leading MNC with experiences to apply them for business and lab consultancy development.Roche can provide a wide variety of career development opportunities both domestically and internationally.Education and Qualification:Must be required:Bachelor or Master Degree in Science/Health/Medical Laboratory Technology/Biomedical Engineering disciplines.At least 2 years of experience in the diagnostics/ healthcare industry.Nice to have:Healthcare Lean or Six Sigma certificationGood record in lab project or health care related projectWork in lab workflow, sales, marketing, project management would be a plusOther skills & abilitiesCustomer oriented, business acumenHigh collaboration and problem solving mindsetStrong technical skill (understand Roche and competitors’ products, solution and lab operation, quality management, etc.)Methodology and scientific approachGood listening and persuasive skillInfluencing and negotiation skillAbility to work under pressure of timing and complexityCompetencies.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.
Expected salary:
Location: Ho Chi Minh City
Job date: Fri, 08 Mar 2024 23:42:09 GMT
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