Ladies Salon – Branch Operation Manager

Job title: Ladies Salon – Branch Operation Manager

Company: Dar Al Maysan

Job description: High-end ladies salon in Riyadh.

Main Objective:

Responsible for day-to-day operational running of branch, ensuring high level of customer satisfaction and adherence to municipality regulations.

Deliverables/Results:

Key Responsibilities:

SALES:

Maximize sales via up-selling, cross-selling & retail sales and coach staff to do the same.
Administer staff and client scheduling for maximum revenue generation.
Plan weekly sales in advance & maintain a regular schedule of appointments.
Under guidance of Area Manager: create plan to reach Monthly Sales Target.
Monitor Sales and send Weekly Target Update Sheet to Area Manager.

RECEPTION & FINANCE:

Ensure professional efficient running of Reception; including client check-in/check-out, payments, appointment management and services.
Supervise phone calls, whatsapp, Rebooking, Missed Calls, No Shows.
Provide necessary coaching & support to Reception Team.
Ensure documenting correct client data including “New Clients” source.
Ensure accurate sales process, billing, invoices..etc. & Daily Sales Closing.
Manage Cash Deposits process.
Manage Petty Cash process.
Conduct necessary Daily & Weekly Checklists.
Exhibit advanced knowledge in managing salon software.

CUSTOMER SERVICE:

Maintain up-to-date knowledge about all salon services, products and beauty trends.
Build relations with customers, & anticipate their needs are being met in the best way.
Monitor customer satisfaction with surveys and feedback phone calls.
Solicit positive customer reviews on Google Business and Social Media.
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations. Ensure complaints are handled in a professional and gracious way.
Escalate serious client complaints to Area Manager and keep appropriate email records.

STOCK & PRODUCT MANAGEMENT:

Conduct monthly Inventory and submit to Finance/Management.
Prepare Purchase Orders and submit to Area Manager for approval.
Ensure adequate stock of retail, backbar, tools..etc.
Manage Stock Transfers Process (receiving & sending to other branches).
Maintain professional relationship with Suppliers.
Ensure Staff has necessary knowledge about all products (retail, backbar, treatments).
Ensure retail displays are maintained in a way to maximize sales.

OPERATIONS:

Ensure timely and professional opening and closing of salon.
Ensure the implementation of all internal and municipality guidelines.
Supervise consultations, services, proper use of products and tools..etc.
Ensure efficient housekeeping, hospitality and tidiness of all salon areas.
Ensure all salon equipment and tools are maintained in good working order and arrange for maintenance as required e.g. tools, equipment, lighting, AC, doors/locks, computers/printers..etc
Under guidance of Area Manager: train new staff.
Under guidance of Area Manager: coordinate with Suppliers for necessary training.
Escalate any serious incidents to Area Manager and keep appropriate email records.

STAFFING & EMPLOYEES:

Keep accurate records of staff attendance and share monthly reports with HR/Finance.
Manage staff scheduling.
Contribute to performance reviews of staff.
Create a positive & respectful environment of teamwork among staff.
Communicate new updates, policies or reminders to staff as directed by Area manager.
Provide necessary coaching & support to Operations Team.
Counsel employees who are not meeting standards on personal grooming, client consultation, customer service, up-selling or service performance.
Under guidance of Area Manager: coordinate Vacation Requests of staff.
Escalate any employee discipline matters to the Area Manager and keep appropriate email records of incidents.

MARKETING:

Work closely with Area Manager to contribute to and implement marketing plans, manage events and partnerships and be proactive in promoting salon’s image and business.
Manage visits of Influencers & VIP’s and ensure their satisfaction.
Collaborate with and support Social Media Coordinator as needed.

Expected salary: $3000 per month

Location: السعودية

Job date: Thu, 04 Jan 2024 08:41:38 GMT

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