Melia Vinpearl Hải Phòng] Quản Lý Ca (Duty Manager)

Job title: Melia Vinpearl Hải Phòng] Quản Lý Ca (Duty Manager)

Company: Melia Vinpearl in Central

Job description: 1. Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.2. Provides functional assistance and direction to all departments.3. Cooperates, coordinates and communicates with other hotel departments as required.4. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel5. Responds to guest needs and resolves related problems6. Supervises and directs Reception personnel.7. Supports and assists Front Office personnel and all departments at peak periods.8. Prepare welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.9. Inspects front of house and back of house regularly for cleanliness.10. Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.11. Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.12. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.13. Promotes inter-hotel sales and in-house facilities.14. Checks billing instructions and monitors guest credit15. Analyses and approves discounts and rebates.16. Analyses the rate variance report to ensure rooms revenue control17. Takes action with the Property Management Systems (PMS) in emergency situation.18. Fully conversant with all hotel emergency procedures.19. Ensures front line staff complies with FIT marketing techniques and maximize sales.20. Works with Superior and Cluster Human Resource Manager to ensure the departmental performance of staff is productive.21. Works with superior in the preparation and management of the department’s budget.22. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.23. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.24. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.25. Initiate action to correct a hazardous situation and notify supervisors of potential dangers.26. Log security incidents and accidents in accordance with hotel requirements.Quyền lợi được hưởngAttractive salary and benefits package.Insurance: In addition to health insurance, social insurance, and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.Get special incentives when using high-class service systems of Vingroup Group, such as Vinpearl, Vinmec, Vinmart, and Vinschool, …13th month salary, and holidays.To participate in any Training/Development schemes as recommended by senior management.Yêu cầu công việc1. College Degree or above2. English – Good level, written & spoken3. At least 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel.Yêu cầu hồ sơFor further information, please contact: 0904 860 595 – Ms. Nga or 0369 428 388 (Ms. Huyen)

Expected salary:

Location: Haiphong

Job date: Tue, 14 May 2024 22:38:55 GMT

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