Job title: Taiwan Head of Client Development – Top Luxury
Company: Michael Page
Job description:
- Well-established business with healthy and significant growth
- Friendly working environment
About Our Client
A renowned European luxury brand with a rich heritage and a global reputation for its high-quality products and distinctive design aesthetic.
Job Description
- Client Relationship Management:
- Develop and maintain strong relationships with high-net-worth individuals and key clients in the luxury segment.
- Understand clients’ preferences, needs, and purchasing behaviors to provide personalized services.
Sales Strategy and Revenue Generation:
- Develop and implement effective sales strategies to maximize revenue and meet or exceed sales targets.
- Identify opportunities for upselling, cross-selling, and introducing new products to existing clients.
Market Research and Trends:
- Stay informed about industry trends, market dynamics, and competitor activities to identify opportunities and challenges.
- Utilize market insights to adjust strategies and offerings to meet evolving customer demands.
Brand Ambassadorship:
- Act as a brand ambassador, representing the luxury brand with sophistication and embodying its values.
- Enhance brand image and awareness through positive client interactions and participation in relevant events.
Client Events and VIP Experiences:
- Plan and execute exclusive events, experiences, and initiatives for high-value clients to strengthen relationships and foster brand loyalty.
- Coordinate with other departments to ensure seamless execution of VIP services.
Team Collaboration:
- Collaborate with cross-functional teams, including sales, marketing, and product development, to align strategies and ensure a unified approach.
- Provide guidance and support to junior client development staff.
Data Analysis and Reporting:
- Analyze client data, purchase history, and feedback to derive insights and inform decision-making.
- Generate regular reports on client engagement, sales performance, and key performance indicators.
Customer Feedback and Issue Resolution:
- Gather and analyze customer feedback to identify areas for improvement.
- Address client concerns and issues promptly, ensuring a high level of customer satisfaction.
Luxury Market Insights:
- Stay abreast of luxury market trends, consumer behavior, and emerging technologies to anticipate shifts in the market.
Budget Management:
- Develop and manage budgets for client development initiatives, ensuring efficient allocation of resources.
The Successful Applicant
- Over 10 years working experience focusing on retail / marketing on client experience events & gifting
- Fluent English is a must, conversational above level of French/Italian could be an additional point
- Interpersonal skills, collaborating with retail, merchandising, communications, training and regional teams
What’s on Offer
- Competetive salary package in market
- Good employee experience supporting from headquarter and human resources
- Diversity, equity and inclusion working environment
Contact
David Hu
Quote job ref
JN-022024-6335454
Phone number
+886 2 8729 8268
Expected salary:
Location: Taipei City
Job date: Tue, 20 Feb 2024 23:20:06 GMT
Apply for the job now!
